Innovation in Education Services

This award recognizes the company that demonstrates innovation in overall education practices. This could be in how training is sold, marketed, packaged, delivered, developed, and/or the technology used to manage it. This innovation contributes measurable value to the customer, the company and the ES organization.

Overview: What You Did

Provide an overview of your innovation at a high level. Details might include, among others:

  • Business challenges that led to the innovation(s)
  • Before and after process flows
  • Processes or tools to enable communication and knowledge sharing with customers
  • Curriculums that were developed and/or new programs that were introduced
  • Customer-specific solution adoption programs that were developed
  • Adoption programs or offers that may have been developed
  • Partnerships formed with other service lines to provide integrated customer solutions
  • Performance management tools/processes used to link training to outcomes
  • The operationalization of social platforms
  • Incentives for employees to encourage and reward desired business behaviors
  • Organizational change management issues that may have been addressed
  • The role of technology in the innovation
  • Roadblocks or challenges faced, and how you overcame them
  • Lessons learned. What would you do differently next time? What can others learn from your journey?

Business Impact: How This Innovation Has Helped Your Company

Describe how your innovation has impacted business outcomes for your company. Provide supporting evidence*, such as:

  • Efficiencies gained in education services business processes (content development, delivery methodology, knowledge capture, resource management, sales practices, etc.)
  • Customer loyalty or repurchase/renewal metrics
  • Product pull-through data
  • Penetration rates for ES offerings by account and/or individual
  • Cost savings
  • Revenue growth
  • Measures of employee performance (productivity, satisfaction, turnover, etc.)
  • Improved product upsell and cross-sell opportunities
  • Correlation of training to product adoption or anything similar

Customer Impact: How This Innovation Has Helped Your Customers

Detail how your innovation has positively impacted your customers (please do not provide ES or Company data as a measure of “customer impact”). Provide supporting evidence*, such as:

  • Improved trainee performance as may be demonstrated via fewer calls into support
  • Increased usage of the product and or using more features/functions of the product
  • Impact on your customers’ businesses and/or on their customers (e.g., improved ability to respond to their customers’ requests, enhanced operational efficiency, inventory reductions, etc.)
  • Training’s impact on things like project success, efficiency, up-time, etc.
  • Customer testimonials

For this section, think about the Kirkpatrick Evaluation Model and the type of data that is collected for Levels 2, 3 and 4. This is the type of data that could be cited here.

Judging Criteria

Your application will be judged on the following criteria:

  • The Pacesetter Factor of Your Application: Is your application based on a compelling “best practice” and/or is it truly “innovative” in today’s technology industry?
  • Business Impact: How has this helped your company?
  • Customer Impact: How has this helped your customers?
  • The Cohesiveness of Your Application: Is there a single, end-to-end narrative that is easy to follow and supported by good examples and/or data? (i.e., business challenges, inception, creation, implementation, adoption, measurement, expansion, process, results, lessons learned, future projections)
  • The Effectiveness of Your Metrics: Do the metrics that you included adequately support the story that you are telling and are they organized and presented well?
 

* These are suggestions only, provided to give an idea as to the appropriate type and level of detail. This is not a comprehensive list nor intended to limit your response in any way.