Presented to a company who has embraced innovation to improve functionality, user experience, and business benefits of a customer portal, ideally embracing pacesetter practices identified in “The State of Knowledge Management 2018: Six Ways to Dramatically Improve Self-Service.” While traditionally customer portals have been focused on self-service for technical support, today’s technology firms are investing in portals across a variety of divisions. These include managed services performance dashboards, customer project dashboards for professional services, learning centers for education services, online service catalogs and self-service contract renewals for service revenue generation, communities and ideation for product management.
* These are suggestions only, provided to give an idea as to the appropriate type and level of detail. This is not a comprehensive list nor intended to limit your response in any way.
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