Support Certification


Support Staff Excellence (SSE) is a powerful staff development program that enables the delivery of a superior customer support experience by developing your most critical service delivery resource: your people.


About the Program

SSE is based on a series of training programs for technical support and field service staff as well as supervisors and managers.

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Individual Certification Courses

TSIA partners with customer support training authority
Impact Learning Systems to provide online training and corresponding certification tests in five key areas.

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Certified Support Staff Excellence Center

TSIA member companies that successfully complete the SSE program at an organizational level will be eligible for the designation "Certified Support Staff Excellence Center."

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Certified SSE Center Companies

TSIA is honored to recognize member companies who have made a commitment to operational excellence in their support operations. See our complete list of Certified SSE Center member companies.



TSIA’s Support Staff Excellence program focuses on the key drivers in finding, motivating, and retaining top talent.  Highly engaged employees are more customer focused, leading to higher satisfaction, loyalty and retention.



The Support Staff Excellence program is delivered by Impact Learning Systems, a TSIA Program Alliance Partner.  For further information, please contact Sheri Kennedy, TSIA members programs manager.