Certifications and Awards


 

Join the Ranks of the Best Companies in the Industry

Highlight your company's dedication to operational excellence and to your customers.

Our certifications and awards programs allow you to celebrate your company’s accomplishments and establish yourself as being among the best of the best. Take a look at just some of the industry-leading companies who have participated in our Strategic Certification, Support Staff Excellence, or STAR Awards programs.

 
 

Strategic Certification Programs

Prove your commitment to excellence and customer satisfaction.

Establish your company as a leader in services excellence and give your customers confidence in your brand through our Strategic Certification programs. See how your company stacks up against TSIA-validated industry best practices and leverage the power of the J.D. Power name to prove the quality of your service and support.

Not sure if you’re ready for certification? Get a capabilities assessment through our Strategic Services program to learn what great looks and identify a path to business transformation with minimal risk.

 
TSIA Strategic Certification Offerings
 
TSIA SSE Award Winner
 

Support Staff Excellence (SSE)

Enhance your people, processes, and delivery for a superior customer support experience.

This powerful staff development program offers online or in-class training and corresponding certification tests in the areas of customer success, technical support, and field services to:

  • Improve service delivery efficiency
  • Enhance performance to reduce costs
  • Optimize the customer experience to improve CSAT
  • Prevent incident escalation
  • Reduce staff attrition

While everyone is welcome to receive individual staff certification, TSIA members have exclusive access to receiving certification for their entire organization.

 
 

TSIA STAR Awards

Highlight your company’s achievements and be acknowledged by your peers for being the best in the industry.

For nearly 30 years, the STAR Awards program has been a longstanding hallmark of the technology and services industry that recognizes excellence and innovation in technology and services. TSIA member companies of all sizes are eligible to showcase their commitment to outstanding innovation, leadership, and excellence.

Contact Sheri Kennedy, Sr. Manager, Member Programs for TSIA, for more information on the STAR Awards and how to apply.

 

What a great honor... our senior management recognizes this as the equivalent of 'The Oscars' in the technology support industry.

McAfee