STAR Awards 2017 Categories

Best Practices in the Delivery of Support Services              
Best Practices in the Delivery of Field Service      
Best Practices in Service Offer Development            
Best Practices in Customer Success
Best Practices in Knowledge Management
Innovation in Leveraging Analytics for Service Excellence
Innovation in Leveraging Social Support for Service
Innovation in the Transformation of Support Services              
Innovation in Execution of Education Services
Innovation in a Managed Xaas Solution        
Innovation in Expand Selling Programs    
Innovation in Enabling Customer Outcomes –
Professional Services

Ready to Get Started?

There are five steps to the TSIA STAR Award application process:

Step 1: Review the category details by clicking on the links provided in the chart above.
Step 2: Nominate your company in a category which your company is eligible (membership in the discipline) before May 31, 2017.
Step 3: Watch On-Demand Instructional Video and attend the webinar to help you prepare your application.
Step 4: Submit your final application for judging by July 31, 2017.
Step 5: Receive finalist status notification from TSIA.

Submit Your Nomination


The STAR Awards program is a longstanding hallmark of the TSIA member community that recognizes excellence and innovation in technology services. We are always looking for ways to improve the program while maintaining the rigor and spirit of this peer-judged competition, and 2017 is no exception. We are pleased to introduce the following improvements for this year:

  • On-Demand Instructional Guide delivered at the time of nomination
  • Live Webinar on June 1, 2017: Good vs. Winning STAR Award Applications plus Q&A
  • Enhanced opportunities for member companies of all sizes to win a STAR Award
  • Streamlined program scheduling and processes
  • Updated categories spanning eight disciplines that include a balance of "Best Practices" and "Innovation" (for full criteria details click on the category links provided in the chart)

We hope that these improvements will encourage and inspire more TSIA members to reach for the STARS in 2017!

What a great honor…our senior management recognizes this as the equivalent of “The Oscars” in the technology support industry.