Certified Companies

TSIA congratulates the following member companies who have received the highest recognition available in the industry, providing credible and independent validation that excites employees and executives, impresses prospects, and confirms customers' purchasing decisions.

J.D. Power Certified Technology Services & Support Certifications

Ten Years

  • Cisco Systems, Global

Four Years

  • Avaya, North America
  • Xerox, North America

Three Years

  • Riverbed Technology, Inc., Global
  • Vital Images (a Toshiba Medical Systems Group Company), North America

Two Years

  • Brocade, North America
  • HP Personal Computers & Printers, North America

One Year

  • ISS (acquired by IBM), North America
  • Oracle, North America
  • Sun (acquired by Oracle), North America

Certified Assisted Technical Support

One Year

  • Palo Alto Networks

TSIA Excellence in Service Operations

Five Years

  • HP Business Desktops & Laptops, North America

Three Years

  • HP Personal Computers & Printers, North America
  • HP Personal Computers & Printers, EMEA
  • Schlumberger Software Information Solutions, Global

Two Years

  • HP Business Desktops & Laptops, APJ
  • HP Business Desktops & Laptops, EMEA
  • HP Personal Computers & Printers, APJ

One Year

  • HP Enterprise Group, Americas
  • HP Enterprise Group, EMEA
  • HP Enterprise Group, APJ
  • HP Enterprise Group, Global
  • Oracle, North America
  • Stores Online, North America
  • Taleo, (acquired by Oracle), Global
  • Vital Images, North America
  • Riverbed Technology, Inc., Global
  • CA Technologies, Global

TSIA Rated Outstanding

Three Years

  • Deltek, Assisted Support, Global
  • Verisign, Assisted Support, Global

Two Years

  • Taleo (acquired by Oracle), Assisted Support, North America
  • Marketo, Assisted & Self-Service, North America

One Year

  • Akamai, Assisted Support, North America
  • Avaya
  • HP Software, Assisted Support, North America
  • HP Software, Assisted Support, EMEA
  • HP Software, Assisted Support, APJ
  • HP Software, Assisted Support, Global
  • Informatica, Assisted Support, North America
  • Tektronix, Assisted Support, Global


Our commitment to customer success is part of the magic behind Marketo's engagement marketing platform, so we are honored to have achieved the TSIA "Rated Outstanding" designation and the Support Staff Excellence Award. We will continue to provide our customers outstanding service and innovative products to help them master the ever-changing digital world.
MarketoPatricia Lughezzani, Vice President, Customer Support, Marketo, Inc.