- Focus Areas
- Strategic Services
TSIA’s Rated Outstanding certification program allows you to target recognition in a single area of strength: a single support operation location, and/or a specific mode of support (e.g., TSIA Rated Outstanding, North America, Assisted Support). Focusing on your known areas of excellence provides early wins without having to undertake a broader, more comprehensive certification.
Engaging in Rated Outstanding certification can be used to:
Your company can target Rated Outstanding certification by mode of support and/or center. Modes of support are the following:
The program utilizes TSIA’s unique industry leading practices for support operations and a third party audit process to determine certification eligibility.
Once certified, your organization can use the TSIA Rated Outstanding brand for one year in a variety of marketing channels – on packaging, in IVR messages, and in web and social media channels.