- Focus Areas
- Strategic Services
TSIA’s Excellence in Service Operations program enables your company to recognize regional or global support operations. Audits by seasoned support professionals compare your current practices to the best in the industry, with an 80% threshold required for certification.
Representing the collective experience of more than 50 leading technology companies, over 300 industry best practices across six separate components of technology service and support are used in the certification.
TSIA’s recognition of operational excellence helps:
Your company can participate in TSIA’s Excellence in Service Operations program to certify your entire support organization at a global or regional level. Certification is available in four geographies:
The program utilizes TSIA’s unique industry leading practices for support operations and a third party audit process to determine certification eligibility. Audits are in locations that represent at least 80% of your case volume. The scope covers the primary methods customers interact with your company for technical support:
Once certified, your organization can use the TSIA Excellence in Service Operations brand for one year in a variety of marketing channels: on packaging, in IVR messages, and in web and social media channels.