Certification Programs

For organizations that are operating at high levels of operational excellence, TSIA offers several options for receiving a certification credential to provide formal recognition of an organization’s superior performance and service capability.


The options include the ability to be recognized at the geographic or process level, or to achieve our highest level of certification—Certified Technology Service & Support—that includes validated recognition by J.D. Power. 


J.D. Power Certified Technology Service & Support

The TSIA and J.D. Power jointly developed Certified Technology Service and Support (CTSS) ProgramSM is aimed at giving your enterprise customers confidence in your support services before the purchasing decision.

  • Defend support prices and protect margins.
  • Increase customer retention.
  • Gain market share.

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J.D. Power Certified Assisted Technical Support

The TSIA and J.D. Power Certified Assisted Technical Support program allows you to use the power and credibility of the JD Power brand for just your Assisted support channel.  The focus of the program ensures your customers have confidence that when they call, email, chat or submit a web case they will receive the highest quality technical support. 

  • Defend Assisted technical support prices, costs, and protect margins.
  • Use the J.D. Power brand to differentiate your highest volume support channels
  • Use the Certified Assisted Technical Support program as your first step in recognizing your support quality and customer's satisfaction

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Excellence in Service Operations

TSIA's Excellence in Service Operations program enables your company to recognize regional or global support operations.

  • Customer awareness driver.
  • Valid competitive differentiation.
  • Executive attention.
  • Provide a platform to recognize support staff.

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Rated Outstanding

TSIA’s Rated Outstanding program allows you to target recognition certification in a single area of strength—a single support operation location or mode of support. 

    • Targeted employee satisfaction.
    • Model of excellence.
    • Executive attention.
    • Manageable quality recognition step.

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    In the event that a member wants TSIA to help with specific change recommendations from the Certification evaluation, we also offer TSIA Advisory services in conjunction with a strong partner ecosystem.