- Focus Areas
- Strategic Services
Achieve higher operating results and gain access to hundreds of industry-validated best practices through TSIA’s Operational Best Practices program. These certifications allow organizations to measure their ability to support their customers from the people, process, and technology perspectives, and establish themselves as an industry leader in customer satisfaction.
TSIA's Operational Best Practices Programs include diagnostic evaluations and certification programs, which can deliver real business results to companies seeking to achieve operational excellence, such as:
Available Certifications by Discipline
|Diagnostic Evaluations & Audits|
|TSIA Rated Outstanding Certification|
|TSIA Excellence in Service Operations Certification|
|J.D. Power Certified Assisted Technical Support|
|J.D. Power Certified Technology Service & Support|
This rigorous certification process inspects the capabilities of an organization across all relevant aspects of their operation on behalf of their customers, allowing them to ensure that they are delivering outstanding customer support at the channel, center, region, and global level. Since its inception, over 50 companies have completed TSIA’s Operational Best Practices program, achieving either a TSIA or J.D. Power certification or engaging in a Diagnostic Evaluation. Of those companies we’ve seen the following results:
Contact us for more information on TSIA’s Operational Best Practices program and learn how you can establish your company’s dedication to services excellence.