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In this paper, TSIA experts from the research practices of Service Revenue Generation, Customer Success, Expand Selling, and XaaS Channel Optimization have collaborated to provide a framework companies can use to answer the following questions:
Vice President, Service Revenue Generation Research, TSIA
Director, Customer Success Research, TSIA
Publish Date: April 9, 2020
TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.
Peg Rodarmel, SVP, Subscription Services, Infor
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