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This report examines the utilization of customer success managers and renewal specialists and how these investments correlate to a positive or negative result. The research looks at time spent on expansion, renewals, and adoption and reveals best practices. Invest time in this research to better understand how and where to create boundaries of work that lead to greater revenue growth.
Authored By:
Vice President, Customer Success Research, TSIA
Vice President, Customer Growth and Renewal, TSIA
Publish Date: February 10, 2023
TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.
Peg Rodarmel, SVP, Subscription Services, Infor