We use cookies to enhance site navigation, analyze site usage and show personalized advertising. See our Privacy Policy. California residents - see CCPA Privacy Policy Supplemental for opt-out options.

This content is currently only available to TSIA members.

If you believe you are seeing this message in error,
please let us know.

Research Report

Utilization Secrets of Customer Success and Renewals

This report is for Customer Success members only

Ask about TSIA membership to access.

Already a TSIA Member? Sign In.

This report examines the utilization of customer success managers and renewal specialists and how these investments correlate to a positive or negative result. The research looks at time spent on expansion, renewals, and adoption and reveals best practices. Invest time in this research to better understand how and where to create boundaries of work that lead to greater revenue growth.

Authored By:

Stephen Fulkerson

Vice President, Customer Success Research, TSIA

Jack Johnson

Vice President, Customer Growth and Renewal, TSIA

Publish Date: February 10, 2023

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

Experience Our Community

Our thriving community of 40,000 technology and services leaders rely on TSIA insights every day.