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What is the service desk of the future? This question is becoming a common one as TSIA members examine the myriad of impacts to people, processes, and technology taking place in service operations today and ask what service operations in 2018 and 2023 will look like. In particular, companies want to know what the long-term impacts of four current trends or hot investment areas will be: social media, knowledge and content management, mobility, and customer experience.
TSIA TechFUTURES is designed to answer these questions. Kicking off Technology Services World (TSW) Best Practices 2014, TechFUTURES provides attendees with a look into the future and gives them with forward-looking ideas to keep in mind as they attend TSW, with a goal of empowering members to consider future ramifications of current trends and begin asking the tough questions early. Moderated by TSIA’s John Ragsdale, TechFUTURES features presentations from four innovative TSIA Partners, with audience votes determining the most provocative view of the future.

Authored By:

John Ragsdale

VP Research, Technology and Social, TSIA

Publish Date: May 5, 2014

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

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