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Benchmarking is an integral part of every business transformation effort. TSIA has been benchmarking technology companies for decades. Over time, we have built up our gold-standard database, refined validation processes, developed correlation tactics that scale, improved customer experience, and enhanced our ability to mine actionable insights.
In this report, you will learn more about how the TSIA Support Services Benchmarking process helps members answer the following questions:
The TSIA Support Services Benchmark is the most comprehensive benchmark in the industry for a number of reasons:
Download your copy of our “TSIA Support Services Benchmark Report” for more insight into the benefits of benchmarking and what you can expect when you benchmark your Support organization with TSIA.
Vice President, Support Services Research, TSIA
Publish Date: April 28, 2019
The TSIA Benchmark process provides the structure to collect your end-to-end operational and financial data, compare your results with your industry peers, and provides expert insights for continuous improvement.
Patricia Lughezzani, Global Head, Customer Support & Advocacy, Marketo, an Adobe Company
The Technology Services Industry Association (TSIA) is dedicated to helping technology and services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.