Research Report

TSIA Service Revenue Generation Benchmarking

Benchmarking is an integral part of every business transformation effort.

In this report, you’ll learn more about TSIA Service Revenue Generation (SRG) Benchmarking, review examples of data from the benchmark, and discover why SRG benchmarking enables companies to accelerate the growth of recurring service revenues.

Download your copy to understand how benchmarking helps members identify performance gaps and develop a plan for improvement, as well as get key insights from pacesetters in the industry, including:

  • What metrics should be used to measure the health of recurring service revenues
  • Where the line is drawn between basic and premium support tiers
  • Which adoption services correlate to higher renewal rates
  • The latest services KPIs, analytics, and service data companies should be tracking

It is the ability to compare your current organizational performance against the industry and a peer group that makes SRG benchmarking so compelling.

 
 

Authored By:

Julia Stegman

Vice President, Service Revenue Generation Research, TSIA

Jodie Paxton

Senior Director, Service Revenue Generation Research, TSIA

Publish Date: June 8, 2018

 

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Worldwide, Infor Digital Sales, Infor

Experience Our Community

Our thriving community of 35,000 technology and services leaders rely on TSIA insights every day.