Research Report

TSIA Member Survey Results: Services Organization and Structure for Hardware Manufacturers

This report is for members only

Ask about TSIA membership to access.

Already a TSIA Member? Sign In.

Summary results from the TSIA 2014 Organizational Structure Survey for Harware and Equipment Manufacturer. Insights include:

  • Ranking of service lines by profitability.
  • The common practices for which service functions are managed globally vs. being managed within each region or within business units.
  • Where service-line leaders are most likely to report.
  • Who is responsible for selling services? Sales or the service line?
  • Do service lines leverage dedicated or shared sales resources?
  • Organizational structures that maximize service-line profitability.
  • Most common services organizational structure.
This report is a summary of the data and compares the organizational structure of hardware manufacturers and companies in all industries.

Authored By:

Thomas Lah

Director Research, Industrial Services, TSIA

Harald Kopp

Director of Research Industrial Services, TSIA

Publish Date: July 29, 2015

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

Experience Our Community

Our thriving community of 35,000 services leaders rely on TSIA insights every day.