Research Report

TSIA Member Survey Results: Services Organization and Structure for Hardware Manufacturers

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Summary results from the TSIA 2014 Organizational Structure Survey for Harware and Equipment Manufacturer. Insights include:

  • Ranking of service lines by profitability.
  • The common practices for which service functions are managed globally vs. being managed within each region or within business units.
  • Where service-line leaders are most likely to report.
  • Who is responsible for selling services? Sales or the service line?
  • Do service lines leverage dedicated or shared sales resources?
  • Organizational structures that maximize service-line profitability.
  • Most common services organizational structure.
This report is a summary of the data and compares the organizational structure of hardware manufacturers and companies in all industries.

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