Research Report

TSIA Member Survey Results: 2014 Services Organization and Structure

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Summary results from the TSIA 2014 Organizational Structure Survey. Insights include:

  • Ranking of service lines by profitability.
  • The common practices for which service functions are managed globally vs. being managed within each region or within business units.
  • Where service-line leaders are most likely to report.
  • Who is responsible for selling service? Sales or the service line?
  • Do service lines leverage dedicated or shared sales resources?
  • Organizational structures that maximize service line profitability.
  • Most common services organizational structure.

Authored By:

Thomas Lah

Executive Director, TSIA

Publish Date: November 10, 2014

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