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Research Report

TSIA Managed Services Benchmarking

How managed services drives organizational transformation

Benchmarking is one of the most valuable components of a TSIA member’s subscription because it helps identify how you can improve your performance, not just celebrate wins or justify losses.

The TSIA Managed Services benchmarking program is the most comprehensive in the industry for a number of reasons:

  • It focuses on providing real insights on correlation and causality that can drive organizational transformation.
  • It employs the use of scorecards and outcome engineering to prioritize key opportunities.
  • It provides an objective assessment of performance against both industry and peer groups.
  • It hones in on the managed services KPIs where your company needs the most attention.

Get the data insights you can bet your career on with this invaluable TSIA resource.

Authored By:

Jeff Connolly

Senior Director, Managed Services Research, TSIA

Publish Date: July 22, 2020

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

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