Research Report

TSIA Knowledge Management Maturity Model

Knowledge management continues to be a top inquiry topic by TSIA members. 

It has also been on the list of technologies with the highest planned spending each year for the last decade. Today, understanding of importance of capturing, sharing, and maintaining content is reaching beyond support services, with enterprise-wide knowledge programs becoming more common. As a result, more companies are looking for a quick assessment of the maturity of their KM initiatives. 

To help answer that, TSIA has created a maturity model for knowledge management. This model uses four phases of maturity across people, process, technology, and corporate culture to allow companies to self-assess where they are, and identify next steps to further improve knowledge sharing.

Download your copy of this report and use the TSIA Knowledge Management Maturity Model to guide internal conversations about the strength of current KM programs and to identify next steps in order to take KM to the next level.

Authored By:

John Ragsdale

Vice President Research, Technology and Social, TSIA

Judith Platz

Vice President Research, Service Revenue Generation, TSIA

Publish Date: October 23, 2017

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

Experience Our Community

Our thriving community of 35,000 services leaders rely on TSIA insights every day.