Research Report

TSIA Knowledge Management Maturity Model

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Knowledge management continues to be a top inquiry topic by TSIA members, and has been on the list of technologies with the highest planned spending each year for the last decade. Today, understanding of importance of capturing, sharing, and maintaining content is reaching beyond support services, with enterprise-wide knowledge programs becoming more common.

As a result, more companies are looking for a quick assessment of the maturity of their KM initiatives, and to help answer that, TSIA has created a maturity model for knowledge management. This model uses four phases of maturity across people, process, technology, and corporate culture to allow companies to self-assess where they are, and identify next steps to further improve knowledge sharing. Companies should use the TSIA Knowledge Management Maturity Model to guide internal conversations about the strength of current KM programs and to identify next steps in order to take KM to the next level.

 
 

Authored By:

John Ragsdale

Vice President Research, Technology and Social, TSIA

Judith Platz

Vice President Research, Service Revenue Generation, TSIA

Publish Date: October 23, 2017

 

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