Benchmarking is an integral part of every business transformation effort. In this report, you will learn more about how the TSIA Education Services Benchmarking process helps members answer the following questions: How does your performance compare with the industry and your peers? What are your strengths? If your performance is different, how is it different? What can you learn and implement from pacesetters in the industry? The TSIA benchmark is the most comprehensive benchmark in the industry for a number of reasons: It focuses on providing real insights on correlation and causality that can be used to make a business case and transform your business. It employs the use of scorecards and outcome engineering to prioritize key opportunities. It provides an objective assessment of performance against both industry and peer groups. It identifies best practices to drive breakthrough performance.