Research Report

TSIA Data Analytics Champions Group: March 2017

This report is for Support Services members only

Get Access to Member Content

This Dataview recaps the March 2017 Data Analytics Champions Group online session. Case study topics include improving CSAT with predictive escalation, predictive service, and value of services.

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

Experience Our Community

Our thriving community of 35,000 services leaders rely on TSIA insights every day.