Research Report

TSIA Data Analytics Champions Group: March 2017

This report is for members only

Ask about TSIA membership to access.

Already a TSIA Member? Sign In.

This Dataview recaps the March 2017 Data Analytics Champions Group online session. Case study topics include improving CSAT with predictive escalation, predictive service, and value of services.

 
 

Authored By:

Ashok Gunasekaran

Vice President, Global Customer Support, Informatica, Informatica

Phil Carter

Director, Proactive Service Management WW Services Operations, TSIA

Richard Kohn

Publish Date: March 20, 2017

 

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Worldwide, Infor Digital Sales, Infor

Experience Our Community

Our thriving community of 35,000 technology and services leaders rely on TSIA insights every day.