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This Dataview recaps the March 2017 Data Analytics Champions Group online session. Case study topics include improving CSAT with predictive escalation, predictive service, and value of services.
Vice President, Global Customer Support, Informatica, Informatica
Director, Proactive Service Management WW Services Operations, TSIA
Publish Date: March 20, 2017
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Peg Rodarmel, SVP, Subscription Services, Infor
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