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This Dataview recaps the March 2017 Data Analytics Champions Group online session. Case study topics include improving CSAT with predictive escalation, predictive service, and value of services.
Authored By:
Vice President, Global Customer Support, Informatica, Informatica
Director, Proactive Service Management WW Services Operations, TSIA
Publish Date: March 20, 2017
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Peg Rodarmel, SVP, Subscription Services, Infor