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Research Report

TSIA Data Analytics Champions Group: March 2017

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This Dataview recaps the March 2017 Data Analytics Champions Group online session. Case study topics include improving CSAT with predictive escalation, predictive service, and value of services.

Authored By:

Ashok Gunasekaran

Vice President, Global Customer Support, Informatica, Informatica

Phil Carter

Director, Proactive Service Management WW Services Operations, TSIA

Richard Kohn

Publish Date: March 20, 2017

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