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Research Report

TSIA Data Analytics Champions Group: August 2017

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This Dataview recaps the August 2017 Data Analytics Champions Group online session. Case study topics include improving technical support center workforce planning with case volume forecasting, poll findings around ROI of consumption analytics, and poll findings around unstructured data.

Authored By:

John Lawver

Director GCS Business & Customer Analytics, BD

Jeremy DalleTezze

Senior Director of Analytics, TSIA

Publish Date: August 23, 2017

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