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This Dataview recaps the August 2017 Data Analytics Champions Group online session. Case study topics include improving technical support center workforce planning with case volume forecasting, poll findings around ROI of consumption analytics, and poll findings around unstructured data.
Director GCS Business & Customer Analytics, BD
Senior Director of Analytics, TSIA
Publish Date: August 23, 2017
TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.
Peg Rodarmel, SVP, Subscription Services, Infor
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