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This Dataview recaps the August 2017 Data Analytics Champions Group online session. Case study topics include improving technical support center workforce planning with case volume forecasting, poll findings around ROI of consumption analytics, and poll findings around unstructured data.
Director GCS Business & Customer Analytics, BD
Senior Director of Analytics, TSIA
Publish Date: August 23, 2017
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Peg Rodarmel, SVP, Subscription Services, Infor
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