Research Report

TSIA Customer Success Benchmarking

Is Your Customer Success Organization Reaching Its Full Potential?

Are you under-performing on your dollar retention rate? What about your customer success renewal impact measures?

Benchmarking is an integral part of every business transformation effort. The TSIA Customer Success Benchmark collects over 150 unique data points to help your organization identify your strengths and pinpoint where you need improvement.

In this report, you will learn more about how the TSIA Customer Success Benchmarking process helps members answer the following questions:

  • How does your performance compare with the industry and your peers?
  • What are your strengths?
  • If your performance is different, how is it different?
  • What can you learn and implement from pacesetters in the industry?

The TSIA Benchmark is the most comprehensive benchmark in the industry for a number of reasons:

  • It focuses on providing real insights on correlation and causality that can be used to make a business case and transform your business.
  • It employs the use of scorecards and outcome engineering to prioritize key opportunities.
  • It provides an objective assessment of performance against both industry and peer groups.
  • It identifies best practices to drive breakthrough performance.

Download the report to learn more about benchmarking your Customer Success organization with TSIA. 

 

 

Authored By:

Phil Nanus

Vice President, Customer Success Research, TSIA

Publish Date: May 7, 2019

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

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