Are you under-performing on your dollar retention rate? What about your customer success renewal impact measures?
Benchmarking is an integral part of every business transformation effort. The TSIA Customer Success Benchmark collects over 150 unique data points to help your organization identify your strengths and pinpoint where you need improvement.
In this report, you will learn more about how the TSIA Customer Success Benchmarking process helps members answer the following questions:
The TSIA Benchmark is the most comprehensive benchmark in the industry for a number of reasons:
Download the report to learn more about benchmarking your Customer Success organization with TSIA.
Vice President, Customer Success Research, TSIA
Publish Date: May 7, 2019
TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.
Peg Rodarmel, SVP, Subscription Services, Infor
The Technology Services Industry Association (TSIA) is dedicated to helping services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.