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Research Report

TSIA Customer Growth and Renewal Benchmarking

Benchmarking is an integral part of every business transformation effort.

In this report, you will learn more about how the TSIA Customer Growth and Renewal (CGR) Benchmarking process helps members answer the following questions:

  • How does your performance compare with the industry and your peers?
  • What are your strengths and where are your opportunities to improve?
  • If your performance is different, how is it different and what are the implications?
  • What can you learn and implement from pacesetters in the industry?

The TSIA Benchmark is the most comprehensive benchmark in the industry for a number of reasons:

  • It focuses on providing real insights on correlation and causality that can be used to make a business case and transform your organization.
  • It employs the use of scorecards and outcome engineering to prioritize key opportunities.
  • It provides an objective assessment of performance against both industry and peer groups.
  • It identifies best practices to drive breakthrough performance.
Download a copy today to share with your team!

Authored By:

Jack Johnson

Vice President, Customer Growth and Renewal Research, TSIA

Publish Date: May 10, 2022

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

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