Research Report

TSIA Consumption Analytics Framework

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We develop a framework for building an analytics capability within the services organization. After establishing a generalizable five step procedure for the analytic process, we categorize strategic analytic objectives in the context of two megatrends that are revolutionizing tech operating models: commoditization of tech and new consumption models preferred by customers. In this context, we position consumption analytics as a key capability that enables organizations to proactively help their customers consume and adopt their services and products, and ultimately maximize their customers' abilities to achieve their business outcomes. 

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Peg Rodarmel, SVP, Subscription Services, Infor

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