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Research Report

TSIA AI Capabilities Landscape

How are tech companies actually using AI right now?

Generative AI is perhaps one of the most disruptive and compelling technical capabilities to be released since the creation of the World Wide Web. However, there is no doubt that the current hype cycle creates a gap between the potential of new AI capabilities and the reality of how technology companies are applying AI capabilities today. The TSIA research team is committed to cutting through the hype.

This paper introduces the overarching framework that TSIA will be employing to identify the best practices related to deploying AI to improve both profitability and the customer experience. Specifically, this paper covers:

  • The TSIA AI Capabilities Landscape framework.
  • A current snapshot of AI capability deployment within technology companies.
  • An inventory of over seventy-five specific AI capabilities that TSIA is now tracking.

Authored By:

Thomas Lah

Executive Director and Executive Vice President, TSIA

Publish Date: August 16, 2023

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Peg Rodarmel, SVP, Subscription Services, Infor

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