Research Report

TSIA 2019 Capabilities Heatmap

TSIA is a critical data hub for the technology and services industry.

Last year, TSIA conducted deep operational benchmarks with member companies, examining everything from what percentage of time billable consultants spend on pre-sales activities, to the average number of days it takes to create a quote for a managed services opportunity.  

In addition to benchmarking, TSIA collected industry data points through incremental industry surveys, including XaaS product offer design and pricing. We perpetually explore this unparalleled mountain of data to understand key trends and correlations that are impacting the performance of technology business models.         

This paper, designed to be shared and discussed cross-functionally, will leverage the TSIA data vault to provide the following guidance:

  1. What are key industry trends that are impacting the business models of technology companies?
  2. What specific business challenges are these trends creating for technology companies?
  3. What organizational capabilities are becoming critical path for the success of technology companies?

Download a copy and distribute it among your executive team. Let them debate the trends discussed. Perhaps some are less relevant to your company than others. However, it is unlikely your company is immune to all of these trends. Deliberate on the capabilities. Which ones are clearly becoming mission critical for the future success of your company? Then, clearly decide which capabilities your company will improve this year.

Authored By:

Thomas Lah

Executive Director, TSIA

Publish Date: January 30, 2019

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

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