Cross-Functional
Research Report
2020 Capabilities Heatmap
Thomas Lah
Thomas Lah
Executive Director and Executive VP
January 17, 2020

Overview
This paper leverages TSIA industry data sets to provide the following guidance: - What are key industry trends that are impacting the business models of technology companies? - What specific business challenges are these trends creating for technology companies? - What organizational capabilities are becoming a critical path for the success of technology companies? This paper is designed to be shared and discussed cross-functionally. The trends and challenges discussed impact sales, product, marketing, and service organizations. Many of the trends discussed will prove debilitating for companies that do not aggressively align their efforts cross-functionally, but the trends are undeniable.
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