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Research Report

TSIA 2018 Capabilities Heatmap

TSIA is a critical information hub for the technology services industry.

With over 500 memberships and 70K+ data points leveraged, this annual report is the ultimate data vault that provides the following guidance:

  • What are key industry trends that are impacting the business models of technology companies?
  • What specific business challenges are these trends creating for technology companies?
  • What organizational capabilities are becoming critical path for the success of technology companies?

The trends and challenges discussed impact Sales, Product, Marketing, and Service organizations. Many of the trends discussed will prove debilitating for companies that do not aggressively align their efforts cross-functionally. But the trends are undeniable.

Authored By:

Thomas Lah

Executive Director, TSIA

Publish Date: January 24, 2019

Without TSIA, I wouldn’t be able to validate the strategic decisions and direction that I make as a services leader each day.

Chris Scalia, SVP of Professional Services, Mavenlink

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