Research Report

TSIA 2017 Service Capability Heatmap

Every year, TSIA documents hundreds of distinct organizational capabilities that tech companies must master to optimize various aspects of selling and delivering technology offers.

The 2017 Service Capability Heatmap:

  • Identifies key trends impacting tech companies, including the shift toward "as a service" offers.
  • Summarizes the top business challenges being created by these industry trends.
  • Identifies what organizational capabilities are becoming more critical (based on these trends and challenges).

Authored By:

Thomas Lah

Executive Director, TSIA

Publish Date: January 18, 2017


TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Worldwide, Infor Digital Sales, Infor

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