Research Report

TSIA 2017 Service Capability Heatmap

Every year, TSIA documents hundreds of distinct organizational capabilities that tech companies must master to optimize various aspects of selling and delivering technology offers.

The 2017 Service Capability Heatmap:

  • Identifies key trends impacting tech companies, including the shift toward "as a service" offers.
  • Summarizes the top business challenges being created by these industry trends.
  • Identifies what organizational capabilities are becoming more critical (based on these trends and challenges).

Authored By:

Thomas Lah

Executive Director, TSIA

​Publish Date: January 18, 2017

TSIA is the best source for relevant facts, trends, and performance, and we use what we learn on a weekly basis to assist us in making operational and strategic decisions about our business.

Chris Todd, SVP of Operations & CSO, Kronos

Experience Our Community

Our thriving community of 35,000 services leaders rely on TSIA insights every day.
 

Technology Services Industry Association

The Technology Services Industry Association (TSIA) is dedicated to helping technology and services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.

 

Receive TSIA research, webinar invitations, and more.

 
© Technology Services Industry Association (TSIA). All rights reserved worldwide.