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Research Report

TSIA 2017 Service Capability Heatmap

Every year, TSIA documents hundreds of distinct organizational capabilities that tech companies must master to optimize various aspects of selling and delivering technology offers.

The 2017 Service Capability Heatmap:

  • Identifies key trends impacting tech companies, including the shift toward "as a service" offers.
  • Summarizes the top business challenges being created by these industry trends.
  • Identifies what organizational capabilities are becoming more critical (based on these trends and challenges).

Authored By:

Thomas Lah

Executive Director, TSIA

Publish Date: January 18, 2017

TSIA is the best source for relevant facts, trends, and performance, and we use what we learn on a weekly basis to assist us in making operational and strategic decisions about our business.

Chris Todd, SVP of Operations & CSO, Kronos

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