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Research Report

TSIA 2016 Service Capability Heatmap

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In 2016 the TSIA research team will be publishing over 80 unique research deliverables and conducting over 20 industry studies, including our third annual benchmark for customer success organizations. We will also be launching a new discipline focused on developing and optimizing technology-as-a-service offers. This Service Insight provides an overview of the capabilities service organizations are investing in as we enter 2016.

Authored By:

Thomas Lah

Executive Director, TSIA

Publish Date: January 20, 2016

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

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