Research Report

TSIA 2015 Service Capability Heatmap

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In 2015, once again, the TSIA research team will be publishing over 60 unique research deliverables and conducting numerous industry studies. We will also be launching a new benchmark focused on managed services. All of these activities are designed to provide insights on how service organizations can establish or improve critical capabilities. This Service Insight provides an overview of the capabilities service organizations are investing in as we exit 2014. This report also provides a detailed review of the TSIA research agenda for 2015. 

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

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