Research Report

TSIA 2015 Service Capability Heatmap

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In 2015, once again, the TSIA research team will be publishing over 60 unique research deliverables and conducting numerous industry studies. We will also be launching a new benchmark focused on managed services. All of these activities are designed to provide insights on how service organizations can establish or improve critical capabilities. This Service Insight provides an overview of the capabilities service organizations are investing in as we exit 2014. This report also provides a detailed review of the TSIA research agenda for 2015. 


Authored By:

Thomas Lah

Executive Director, TSIA

Publish Date: January 21, 2015


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Peg Rodarmel, SVP, Worldwide, Infor Digital Sales, Infor

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