Research Report

Transitioning from the Traditional Transactional Stage to the Experiment Stage

This report is for Education Services members only

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This report is the first part in a three-part series that addresses the transition that education services organizations must make to support a SaaS business model. Part I identifies the key capabilities needed for an ES organization to transition from the Traditional Transactional Stage to the Experiment Stage of the LAER model.

Authored By:

Maria Manning-Chapman

Vice President, Education Services Research, TSIA

Publish Date: August 24, 2018

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