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This report is the first part in a three-part series that addresses the transition that education services organizations must make to support a SaaS business model. Part I identifies the key capabilities needed for an ES organization to transition from the Traditional Transactional Stage to the Experiment Stage of the LAER model.
Vice President, Education Services Research, TSIA
Publish Date: August 24, 2018
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Peg Rodarmel, SVP, Subscription Services, Infor
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