Research Report

Transitioning from the Experiment Stage to the Effective Stage

This report is for Education Services members only

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As companies transition to XaaS business models, education services (ES) organizations must keep pace. Using a "traditional" business model playbook will hinder the education organization's ability to support the company in product adoption, customer retention, and product subscription renewal. ES must develop new capabilities and adapt its business model to ensure overall company success.

This report identifies the capabilities an education organization must have in order to be considered LAER effective and includes an assessment to evaluate your education organization's LAER-effective capabilities.

Authored By:

Maria Manning-Chapman

Vice President, Education Services Research, TSIA

Publish Date: October 18, 2019

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Peg Rodarmel, SVP, Subscription Services, Infor

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