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This publication summarizes the discussion with SRG members in a one-day workshop to share best practices on transitioning customers from on-premise technologies to cloud computing models. Topics include customer expectations in cloud, customer engagement models, free versus fee-based support and adoption services, renewal and adoption responsibilities, and the role of the account executive with selling premium services and with renewing subscription plans.
VP Research, Service Revenue Generation, TSIA
Publish Date: December 14, 2015
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Peg Rodarmel, SVP, Subscription Services, Infor
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