Research Report

Transitioning Customers to Cloud

This report is for Service Revenue Generation members only

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This publication summarizes the discussion with SRG members in a one-day workshop to share best practices on transitioning customers from on-premise technologies to cloud computing models. Topics include  customer expectations in cloud, customer engagement models, free versus fee-based support and adoption services, renewal and adoption responsibilities, and the role of the account executive with selling premium services and with renewing subscription plans.

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Peg Rodarmel, SVP, Subscription Services, Infor

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