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This publication summarizes the discussion with SRG members in a one-day workshop to share best practices on transitioning customers from on-premise technologies to cloud computing models. Topics include customer expectations in cloud, customer engagement models, free versus fee-based support and adoption services, renewal and adoption responsibilities, and the role of the account executive with selling premium services and with renewing subscription plans.
TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.
Peg Rodarmel, SVP, Subscription Services, Infor
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