This five-page paper defines the three most common profiles of customer success: Adopters, Expanders and Renewers. Depending on the current state of your organization, this paper will help identify:
VP Research, Customer Success, TSIA
Publish Date: January 6, 2017
A fundamental shift in mindset toward consumption analytics and customer success has been triggered by being part of the TSIA journey for SAP.
Augusto Abbarchi, Director, SVP, Global Maintenance and Premier Engagement, SAP AG
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