Research Report

The Three Charters of Customer Success

Identifying your charter is the first step to optimizing your services organization for customer success.

What's in this white paper?

This five-page paper defines the three most common profiles of customer success: Adopters, Expanders and Renewers. Depending on the current state of your organization, this paper will help identify: 

  • Key KPIs for monitoring your adoption process
  • Who should be responsible for securing renewal revenues
  • Success plays for achieving revenue expansion

Authored By:

Phil Nanus

VP Research, Customer Success, TSIA

Publish Date: January 6, 2017


TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Worldwide, Infor Digital Sales, Infor

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