About TSIA
Senior Leadership
Research Team
Advisory Board
Partner with TSIA
Diversity, Equity, and Inclusion
TSIA Giving Program
Customer Success
Education Services
Expand Selling
Field Services
Managed Services
Professional Services
Service Revenue Generation
Subscription Sales
Support Services
XaaS Channel Optimization
XaaS Product Management
Membership
Pricing
Advisory Services
XaaS Speaking Engagements
STAR Awards
Become a Member
Resource Library
Webinars
TSIA Blog
Research Polls
TSIA Books
Digital Transformation
COVID-19 Resource Center
Why TSIA
Our Data
Our Community
Outcomes
CONFERENCE
BLOG
If you believe you are seeing this message in error, please let us know.
This five-page paper defines the three most common profiles of customer success: Adopters, Expanders and Renewers. Depending on the current state of your organization, this paper will help identify:
Authored By:
VP Research, Customer Success, TSIA
Publish Date: January 6, 2017
A fundamental shift in mindset toward consumption analytics and customer success has been triggered by being part of the TSIA journey for SAP.
Augusto Abbarchi, Director, SVP, Global Maintenance and Premier Engagement, SAP AG