Partner with TSIA
Diversity, Equity, and Inclusion
TSIA Giving Program
Customer Growth and Renewal
XaaS Channel Optimization
XaaS Product Management
XaaS Speaking Engagements
Become a Member
If you believe you are seeing this message in error,
please let us know.
Ask about TSIA membership to access.
Already a TSIA Member? Sign In.
For all hardware companies, telemetry is the key to growing services profitably with digitally-enabled services and optimizing the total cost to serve.
Yet, our TSIA Field Services Benchmark data also shows that building this foundation remains difficult. The key to providing telemetry at scale is to understand and communicate the value of telemetry in two ways—internally, to get the resources to drive it, and externally to customers, to convince them to adopt and consume the telemetry offers that will drive their business outcomes.
In this paper, we give guidance and key insights from members on how to present the value of telemetry to customers and internal stakeholders.
Director, Industrial Services Research, TSIA
Director, Field Services Research, TSIA
Publish Date: October 14, 2022
TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.
Peg Rodarmel, SVP, Subscription Services, Infor
The Technology & Services Industry Association (TSIA) is dedicated to helping technology and services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at 800-876-6511 or we can call you.