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This Dataview summarizes the findings of the interviews conducted with TSIA members on customer engagement models. The summary articulates the roles that exist across the life cycle of land/adopt/expand/renew, provides heatmaps related to these roles, and reveals key findings and emerging trends regarding the customer engagement life cycle.
VP Research, Expand Selling, TSIA
Publish Date: September 8, 2015
TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.
Peg Rodarmel, SVP, Subscription Services, Infor
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