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Research Report

The Top 8 Managed Services Metrics to Measure

This report is for Managed Services members only

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This document captures the most critical financial KPIs that must be measured in managed services and how they are calculated. KPIs include gross margin, operating income, top-line revenue growth, total recurring revenue growth, total revenue bookings growth, and revenue renewal rate.

Authored By:

Jeff Connolly

Senior Director, Managed Services Research, TSIA

Publish Date: July 11, 2020

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