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This document captures the most critical financial KPIs that must be measured in managed services and how they are calculated. KPIs include gross margin, operating income, top-line revenue growth, total recurring revenue growth, total revenue bookings growth, and revenue renewal rate.
Senior Director, Managed Services Research, TSIA
Publish Date: July 11, 2020
TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.
Peg Rodarmel, SVP, Subscription Services, Infor
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