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Research Report
The Top 8 Managed Services Metrics to Measure
This document captures the most critical financial KPIs that must be measured in managed services and how they are calculated. KPIs include gross margin, operating income, top-line revenue growth, total recurring revenue growth, total revenue bookings growth, and revenue renewal rate.
Authored By:
Luke Ronkowski
Director, Managed Services Research, TSIA
Jeremy Blanton
Vice President, Managed Services Research, TSIA
Publish Date: April 3, 2023
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