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Knowledge management is one of the few technology areas shared across all service disciplines. Though support operations have had tools and processes in place to capture and share knowledge since the 1990s, today other service divisions are pursuing initiatives to better capture tacit knowledge learned during customer implementations, training classes and onsite repair visits. However, the knowledge practices of support are often labeled overly complex by outside groups, and both maturing technology and changing demographics are forcing companies to identify new approaches to knowledge and content management.
TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.
Peg Rodarmel, SVP, Subscription Services, Infor
The Technology Services Industry Association (TSIA) is dedicated to helping services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.