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Research Report

The State of Technology Services: 2023

It’s hard to deny that the technology industry is being battered.

Today's technology executives are potentially facing some of the most severe economic headwinds of the past decade. Technology services are more important than ever to help companies increase revenue while decreasing costs.

Given the state of the global economy as we head into 2023, we will all need to focus on where to cut back costs and where to find new revenue. Every decision we make matters. With the rising cost of capital due to increased interest rates, shrinking investment dollars, and high inflation, we can no longer afford a trial-and-error approach to decision making.

This paper has two core purposes:

  1. Provide an update to the current performance of the technology industry as of Q4 2022, including core metrics for TSIA’s services research practices.
  2. Provide the reader with insights on how their company can reduce costs without across-the-board headcount reductions while growing top-line revenue.


Authored By:

George Humphrey

Vice President and Managing Director, Service and Delivery Research and Advisory, TSIA

Publish Date: December 13, 2022

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Peg Rodarmel, SVP, Subscription Services, Infor

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