Digital transformation is having a dramatic impact on every TSIA research practice, which includes Customer Succes, Education Services, Expand Selling, Field Services, Managed Services, Professional Services, Service Revenue Generation, Subscription Sales, Support Services, XaaS Channel Optimization, and XaaS Product Management.
Customers are expecting new digital channels to be available to interact with sales, success, and support. Implementation projects are increasingly performed remotely, and predefined, repeatable projects are now in the majority. They're also researching products not using the traditional RFP process, but by reading your social media feeds and community conversations.
Based on the results of the 2019 Technology Stack Surveys conducted for each research practice, as well as member inquiries, workshops, and advisory sessions, this report:
Distinguished Vice President, Technology Research, TSIA
Publish Date: January 31, 2020
TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.
Peg Rodarmel, SVP, Subscription Services, Infor
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