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As the contribution of service revenue to total company revenue continues to grow, support services must play a prominent role in expanding and retaining customers for all technology companies.
In this “State of Support Services” report, we will:
Each year, the TSIA research team puts together a series of "State of" reports that include fact-based research and data from their engagement with the leading companies in the tech industry. Executives from companies large and small, including 80% of the Fortune 100 tech companies, rely on the findings, recommendations, and industry-validated best practices in these reports to help them make strategic business decisions and achieve business outcomes, faster.
Vice President, Support and Field Services, TSIA
Publish Date: March 17, 2021
TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.
Peg Rodarmel, SVP, Subscription Services, Infor
The Technology & Services Industry Association (TSIA) is dedicated to helping technology and services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.