The members TSIA Research works with are consistent in acknowledging the following challenges for their organizations, which this report will discuss in detail:
The overall priority of customer experience lacks support involvement.
These business challenges are indicative of the areas support services organizations need to focus on in the coming year.
Download your copy to learn how you can focus on SMART support – for your business, for your employees, and for your customers.
Vice President, Support Services Research, TSIA
Publish Date: April 23, 2019
TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.
Peg Rodarmel, SVP, Subscription Services, Infor
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