This year and beyond, support services is going to be taking a more central role in customer and company success. The work necessary to innovate and transform will be significant, but the rewards will outweigh the challenges. And TSIA is here to help.
“The State of Support Services 2018” report focuses on key challenges for support and the necessity to drive innovation and transformation. Topics include:
Support is at a crossroads in which it has an opportunity to reinvent itself and showcase all that it has historically done to improve the customer experience, accelerate the customer time-to-smile (also known as time-to-value), and prove the value it provides to the entire company.
Download this report, share it with your team, and use it to guide your transformation.
VP Research, Support Services, TSIA
Publish Date: March 29, 2018
I’m so grateful for all of TSIA’s support services research. It has been instrumental in helping me make positive changes within my organization.
Rene Cordova, Manager, Global Customer Care, Deltek
The Technology Services Industry Association (TSIA) is dedicated to helping services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.