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Research Report

The State of Support Services: 2017

The traditional support organization focused on break/fix is quickly becoming a thing of the past.

To help you prepare for the current support services industry challenges, this report features four areas of focus for service transformation:

  • Customer Experience Strategy
  • Customer Engagement Strategy
  • Support Modernization Strategy
  • Technology Adoption Strategy

Given the realization by executives across the industry that support services is a key player in creating the ideal customer experience, which ultimately will lead to long term customer loyalty, support organizations now find themselves in the midst of an identity crisis.

Download your copy of the report to get key TSIA insights on creating the differentiated support experience customers now expect.

Authored By:

Judith Platz

VP Research, Support Services, TSIA

Publish Date: February 14, 2017

TSIA is the leading industry expert in technology support services and is an organisation I trust to keep ahead of the industry trends.

Colum McNamara, EMEA Director, Citrix Technical Support, Citrix Systems

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