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Today, with the mass majority of companies hosting customer communities, over half of companies doing some type of social media monitoring, and 41% supporting customers via microblogs such as Twitter, social support has become a standard practice.
Download this report, learn how customer preferences for channels and devices are evolving to increasingly embrace social and digital channels over traditional support channels, and mobile devices over laptops and desktops.
With digital transformation gaining traction as one of the hottest trends in support, companies must get over their reluctance to leveraging these new channels of communication, ideally doing pilots and limited programs to identify needed technology and establish new processes prior to customers demanding social and digital support in even higher volumes than today.
Distinguished VP, Service Technology Research, TSIA
Publish Date: May 7, 2018
TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.
Peg Rodarmel, SVP, Subscription Services, Infor
The Technology & Services Industry Association (TSIA) is dedicated to helping technology and services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.