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Research Report

The State of Services for Industrial Equipment Manufacturers: 2023

We must overcome digital hesitation in industrial equipment to become a digital winner.

This year, we’re seeing an acceleration of digital transformation efforts as a response to two factors:
  • The increasing penetration of Internet of Things (IoT) technologies and applications.
  • The volatile economic and geopolitical environment.
Most industrial equipment companies have an underperforming services business and have the opportunity to grow services revenue share and the service margin simultaneously.

With this annual paper, we are using TSIA's data engine to:
  1. Identify the key trends that are impacting industrial equipment companies.
  2. Summarize the top business challenges being created by these industry trends.
  3. Identify the digital business shift, the new goals for digital transformation, and the digital customer experience.
  4. Identify critical capabilities for your digital transformation journey.

Authored By:

Harald Kopp

Director, Industrial Services Research, TSIA

Publish Date: January 25, 2023

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Peg Rodarmel, SVP, Subscription Services, Infor

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