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Research Report

The State of Services for Industrial Equipment Manufacturers: 2021

In this "State of Services for Industrial Equipment Manufacturers" report, we use TSIA's data engine to analyze service business challenges and identify trends for 2021 and beyond.

For industrial equipment companies, it is a challenge to fight commoditization of products and product-attached services and to manage the digital transformation.

In this report, we offer guidance on how to respond to the acceleration of digital transformation and XaaS transformation and discuss core capabilities that services organizations of industrial equipment manufacturers will need to embrace in order to succeed in 2021 and beyond.

Key focus areas for 2021 include:

  • Strategic planning for the digital transformation.
  • Creating new revenue streams, protecting the traditional ones, and increasing profitability.
  • Managing the digital and XaaS transformation
Each year, the TSIA research team puts together a series of "State of" reports that include fact-based research and data from their engagement with the leading companies in the tech industry. Executives from companies large and small, including 80% of the Fortune 100 tech companies, rely on the findings, recommendations, and industry-validated best practices in these reports to help them make strategic business decisions and achieve business outcomes, faster.


Authored By:

Harald Kopp

Director, Industrial Services Research, TSIA

Publish Date: April 9, 2021

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Peg Rodarmel, SVP, Subscription Services, Infor

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